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Refund Policy

Effective Date: August 28, 2026
Last Updated: August 28, 2026

At Mercado Adonis, we take pride in preparing fresh, high-quality baked goods for our customers. Because our products are freshly prepared and may be perishable, we have specific guidelines regarding cancellations, returns, and refunds.

1. All Sales Are Generally Final

Due to the fresh and perishable nature of our products, all sales are generally final.

We do not accept returns or provide refunds simply because a customer changes their mind, no longer wants an item, or is unable to use the product after purchase.

2. Custom and Personalized Orders

Custom, personalized, specialty, or made-to-order products are non-refundable.

Once a custom order has been confirmed or preparation has begun, it cannot be canceled or refunded.

This includes products prepared specifically according to a customer's requested design, flavor, size, quantity, personalization, or other specifications.

3. Opened or Partially Consumed Products

For health, safety, and quality reasons, we do not accept returns or provide refunds for products that have been opened, partially consumed, altered, or improperly stored or handled after delivery or pickup.

Customers are responsible for following any storage and handling instructions provided with their order.

4. Delivery and Shipping Issues

Mercado Adonis makes reasonable efforts to ensure that orders are properly prepared and packaged for delivery or mailing.

We are not responsible for damage, deterioration, or loss resulting from circumstances outside our reasonable control, including:

  • Incorrect or incomplete addresses provided by the customer;

  • Failure to receive a delivery;

  • Improper storage or handling after delivery;

  • Delays caused by a third-party carrier;

  • Weather or transportation conditions; or

  • Other circumstances outside our control.

5. Local Pickup Orders

Customers are responsible for collecting local pickup orders within the designated pickup period.

Because our products are fresh and perishable, we cannot guarantee their quality if an order is not collected within the specified timeframe.

Failure to pick up an order does not automatically qualify the customer for a refund.

6. Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Because our products may be prepared specifically for an order, we may be unable to cancel an order once preparation has begun.

Custom, personalized, specialty, and made-to-order products cannot be canceled once production has begun.

If a cancellation is approved, any applicable refund will be determined based on the status of the order and the circumstances of the cancellation.

7. Refund Processing

When a refund is approved, Mercado Adonis will generally issue the refund using the original payment method when reasonably possible.

For PayPal payments, refunds may be processed through PayPal and are subject to applicable PayPal processing times and policies.

Cash payments may be refunded through an appropriate method agreed upon with the customer.

Processing times for refunds may vary depending on the payment provider or financial institution.

8. Food Allergies and Dietary Restrictions

Customers are responsible for reviewing available ingredient and allergen information before purchasing our products.

Our products may contain or come into contact with common allergens, including milk, eggs, wheat, soy, peanuts, tree nuts, and other ingredients that may cause allergic reactions.

Because our products may be prepared in an environment where multiple ingredients are handled, we cannot guarantee that any product is completely free from allergens or cross-contact.

A food allergy or dietary restriction does not automatically qualify an order for a refund.

If you have a food allergy, intolerance, or dietary restriction, please contact Mercado Adonis before placing your order to discuss available ingredient information.

9. How to Request a Refund

To request a refund review or discuss a cancellation, please contact us:

Mercado Adonis
Website: mercadoadonis.com
Email: customerservice@mercadoadonis.com

Please include your order information and a description of your request.

10. Consumer Rights

Nothing in this Refund & Return Policy is intended to waive, restrict, or limit any consumer rights or remedies that cannot legally be waived under applicable law.

Mercado Adonis reserves the right to update this policy when necessary. Any changes will be reflected by updating the “Last Updated” date above.

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